Need help?

​How to Report a Problem or Bug?

If you find any problem or bug in the system, please report it here.

A “bug” can be:

• An error message appearing on the screen
• A button or action that does nothing
• A record that is saved with wrong or unexpected data
• A report or total that looks incorrect
• A page that is not opening, or very slow

When reporting a problem, please include:

• Which menu or page you were using
• What you were trying to do (example: create quotation, confirm order, register payment, etc.)
• What exactly happened (error text, wrong result, or system freeze)
• Date and time when it happened
• If possible, a screenshot of the error or screen
• The more clear your information is, the faster we can understand and fix the problem.